Legal & Consumer Information

Terms of sale, warranty, returns and data access for Brenzora — serving customers across Australia. Read how the Australian Consumer Law protects your purchase.

Terms of sale Privacy & data

ABN: 51 764 219 304 • Phone: +61475830921

Terms of Sale

All orders placed at brenzora.com are subject to our terms. Prices include GST where applicable. Orders are accepted once payment clears and you receive an order confirmation.

Payment: credit card, PayPal and accepted local methods.
Shipping: calculated at checkout; delivery estimates are indicative.
Title: goods remain property of Brenzora until payment settled.

For business purchases (tax invoices, returns, or warranty queries) please keep proof of purchase.

Returns, Refunds & Australian Consumer Law (ACL)

Brenzora complies with the Australian Consumer Law. Our obligations include consumer guarantees: acceptable quality, fit for purpose and match description.

If a product is faulty, damaged or significantly different to description, you are entitled to a remedy which may include repair, replacement or refund depending on the circumstance.

Change-of-mind returns are handled at our discretion — please contact us promptly and retain original packaging and proof of purchase.

For unresolved disputes the Australian Competition & Consumer Commission (ACCC) or your local state fair trading office can provide guidance.

Product Warranty & Safety

We provide manufacturer warranties where applicable. Warranty periods vary by product — check the product page for details.

Report defects within a reasonable time.
Do not alter products; misuse may void warranty.
Safety: use equipment only as intended; seek professional advice for high-impact training.

Privacy & Data Access (AUS)

We handle personal information in accordance with the Privacy Act 1988 (Cth). Our full Privacy Policy explains collection, use, disclosure, security, cross-border transfers and retention.

Requests for access, correction or deletion of personal data can be made via our Data Access Request form below. We will respond within a reasonable time as required by law.

Privacy Officer

brenzora.outreach@gmail.com

Common Legal Questions

If wear indicates a manufacturing fault within warranty, we will assess for repair/replacement. Normal wear from heavy use is not covered under warranty.

If a refund is approved, we process it within 5–10 business days to the original payment method; bank processing times may vary.

Contact Brenzora first. If unresolved, you may contact your local state consumer protection agency or the Australian Competition & Consumer Commission (ACCC).

Data Access & Legal Requests

If you wish to request access to personal information or make a privacy complaint, complete the form. We will verify identity and respond as required by Australian law.

Legal contacts

Privacy Officer: brenzora.outreach@gmail.com
Postal: 82 York Street, Sydney NSW 2000
Phone: +61475830921

Read FAQs